Instructions

We hope you find our system easy and intuitive to use, but if you require guidance, we’ve included some pointers.

Give yourself plenty of time before the concert. In real life, you would arrive 15 minutes early, and we suggest settling in with a similar amount of time for these concerts too.
Make sure you’re logged in to the AAM Live website. If there is a gold “My Account” button at the top of the page, you are logged in. Otherwise click on “Sign in” at the top instead and enter your email and password.
Navigate through to the correct concert.
Half an hour before the event you will see a “Watch now” button, click that, and then you can put the kettle on!

When the stream starts

The stream and video should start automatically.
Once the performance has begun, if you wish, you can make it full screen by clicking the button.
If you have an AirPlay device such as an Apple TV you can stream the video to it by clicking the button, or the gold button which says "Stream to Airplay Device". NB you will need to be using the Safari browser to do this.
If you have a Chromecast device you can cast the video to it by pressing the button. Note you will need to be using Google Chrome to see this button.

Sound: You will enjoy the concert best with a pair of good quality headphones, but your device’s normal speakers will also be fine.
Devices: You don’t need to install anything to watch this concert. Provided you are on a ‘modern’ browser such as Chrome, Safari, Firefox or Edge the platform will work perfectly. You can also watch on a smart phone or tablet.
Stuttering video: If you find the video is stuttering (buffering) then sometimes refreshing the page will help.
What if I miss it?: If you miss the live performance for any reason, don’t worry! You will be able to re-watch the stream for 48hrs from the beginning of the live performance.
More questions: Visit our FAQs page or click here to email our support team at aam-support@4forty.io. We’re here to help.

We hope you enjoy the concert!